Privacy Policy

Current version of policy V4

Updated: 18th June 2019

As operators of this website, Jumar Technology Limited (“We”, “Us”) is committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) sets out the basis on which your personal data will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

This website is not intended for children and we do not knowingly collect data relating to children.

You should read this Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Policy supplements other notices and privacy policies and is not intended to override them.

For the purpose of the General Data Protection Regulations 2016 (“GDPR”), the data controller is Jumar Technology Limited (Company No. 11786401) of Jumar House, Pinewood Business Park, Coleshill Road, Solihull, West Midlands B37 7HG. This means that we are responsible for deciding how we hold and use personal information about you.

1. DATA PROTECTION PRINCIPLES

We will comply with data protection law and principles, which means that your data will be:

• Used lawfully, fairly and in a transparent way;
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
• Relevant to the purposes we have told you about and limited only to those purposes;
• Accurate and kept up to date;
• Kept only as long as necessary for the purposes we have told you about; and
• Kept securely.

2. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

We aim to create the best possible solution to meet the requirements of our clients. To do this, we will potentially need to process data about you.

Data collected here on the website is primarily web site usage information plus any information you submit whilst filling in an information request. This information is held under the basis of legitimate interest, which means it is in the reasonable interest of Jumar in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience, without negatively impacting your own interests.

Once we engage with one of our clients, any data you provide is held as part of the contractual and legal obligation that we have as an IT services provider.

3. THE DATA WE COLLECT ABOUT YOU

Personal data (or personal information) means any information about an individual from which that person can be identified. It does not include data where the identity of the individual has been removed (anonymous data). We may collect, use, store, transfer and process different kinds of personal data about you including the following:

• Identity data including first name and last name;
• Contact data including address, email address and telephone number;
• Technical data including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Websites. This also includes details of your visits to our Websites including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access as detailed in our cookies policy;
• Usage data including information about how you use our Websites and services.

We do not intentionally collect any sensitive or special categories of personal data (as defined in GDPR Article 9) about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (e.g. to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the relevant time.

4. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

– Direct interactions

You may give us your personal data by filling in forms on our websites “www.jumar-technology.com” and/or “www.jumar-solutions.com” (“Websites”) or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• download documentation or other literature such as whitepapers from our Websites;
• request information or services;
• enter a competition, promotion or complete a survey;
• report a problem with our Websites;
• create an account on our Websites;
• requesting marketing to be sent to you; or
• give us feedback or contact us.

– Automated technologies or interactions

As you interact with our Websites, we will automatically collect technical data about your equipment, browsing actions and patterns. We will collect this personal data by using cookies, server logs and other similar technologies.

5. THIRD PARTY LINKS

The Websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Websites, we encourage you to read the privacy policy of every website you visit.

6. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following ways:

• To perform our services which may involve us sending you requested marketing material such as white papers or product specifications.
• Where we need to comply with a legal or regulatory obligation;
• To perform the contract, we are about to enter into or have entered into with you;
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
• To ensure that content from our Websites is presented in the most effective manner for you and for your computer;
• To provide you with information, products or services that you request from us;
• To allow you to participate in interactive features of our service, when you choose to do so;
• To notify you about changes to our service.

We will never share your personal data with third parties for marketing purposes.

7. DISCLOSURES OF YOUR PERSONAL INFORMATION

We will not transfer your personal data outside the European Economic Area.

We may share your personal data with the parties set out below:

• to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (where applicable);
• external third parties such as Microsoft (Office 365 & Dynamics 365) and Tawk (Live chat application); and
• third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy.

We may disclose your personal information to third parties:

• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements;
• to protect the rights, property, or safety of us, the Websites, our users and any third party we interact with the to provide the Websites; or
• who provide necessary cloud-based systems (e.g. CRM) that we use to provide our services to you, for example, Microsoft and Tawk.

We will not sell your data to any third parties.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. RETENTION OF YOUR PERSONAL DATA

We retain your website visit data and any request for information for a period of 26 months.

If you exercise your right to erasure, we will retain all information we are legally obliged to do so (such as contract data or financial payment), for the period that is set out by that legal obligation. We may also keep your name and the bare minimum of contact details so that we do not contact you or re-enter your details inadvertently in the future. Where technology allows, any data that we retain following an erasure request, will be anonymised.

9. IP ADDRESSES AND COOKIES

Please see our cookies policy.

10. DATA SECURITY

The transmission of any information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data whilst being transmitted to our Websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used to accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

11. YOUR RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Your rights are as per GDPR, namely:

• right to be informed about how and why your personal data is being used and/or processed;
• right to request access to your personal data (commonly known as a “data subject access request”. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it);
• right to request of rectification of your personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us;
• right to request erasure of your personal data (right to be forgotten). This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;
• right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms;
• right of data portability/to request transfer of your personal data. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you;
• right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

If you wish to exercise any of the rights set out above, please contact us using the details below.

12. CHANGES TO OUR PRIVACY POLICY

We keep this Policy under regular review and we reserve the right to modify this Policy at any time. Any changes we make in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

13. CONTACT

If you have any queries about this policy, please contact your Jumar representative in the first instance. If you do not know their details, please contact privacy@jumar-technology.com.

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.