Queensland Government: Department of Transport and Main Roads - coco

Tuesday June 19th, 2018

Australian government department and mature CA Gen user, DTMR, wanted to engage a single supplier in order to outsource its BAU 3rd Line Support team, along with the ability to provide ad-hoc support for additional CA Gen development services.

Jumar managed the smooth transition from DTMR’s in-house team to the new ‘follow-the-sun’ solution. With high-quality CA Gen resources in both Australia and the UK, DTMR was able to exploit the time zone differences, as its support team adopted a 24-hour approach.

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